New Representative Instructions

New Representative Instructions

Welcome to Avon!  Here are just a few instructions that may help you as you start off on your new Avon adventure!

Our sales team is called the “Amazing Grace Avon Team”.  Although you will own and operate your own business, it is often helpful to have a group of people who are working towards the same goals. We are here to help each other, offer support and advice, and to cheer on each other’s accomplishments!  With that said, welcome to our team!

You are on my team email lists and you will receive several emails from me.  I purposely try not to bombard you with email, so please take time to read what I do send to you.

Team Website – please check our team website for valuable information and updates.  http://www.agavonteam.wordpress.com

Team Facebook Group – search “Amazing Grace Avon Team” on Facebook and request to join.  This is a great place to connect with our teammates and get to know each other!

Customer Email – I send out a customer email/newsletter every campaign.  If you would like to subscribe to this newsletter, please go to http://eepurl.com/vylyP. Due to SPAM laws, I will no longer add people to the newsletter email list.  You must click on the link and subscribe.  This email outlines what I think are the best specials in the current catalog.

Organization – I would like to emphasize that although this may all seem a little overwhelming at first, it gets much easier as you go along.  Being organized is the key to success.  It is important to keep track of dates, your customers, and your campaigns.  You CAN do this!

Goal Setting – You need to set goals for yourself for each and every campaign. If you don’t have something to aim for, you won’t know when you’ve reached it!  I believe in goals and will do what I can to help you to achieve yours!  It is easy to set dollar amount goals, number of customers served goals, or number of new customers goals.

Read Everything! – I strongly encourage you to read and re-read all of the information that Avon gives to you.  Avon is a great way to bring in extra income and the plan is easy to follow.  Take the time to look through the materials in your kit and use them as a reference.  There are great ideas, organizational tools, and reference materials for your use!

The Avon Cycle – It is important to keep up with the Avon sales cycle.  Each campaign runs for a two week period.  Order deadlines are based on your zip code, so you may be on a different schedule than the rest of our team.  Be sure to keep a copy of your selling calendar handy so that you will know when your orders are due.  If you submit your order on-line, it will be due by 11 AM CST.  When your order is delivered to you, it is your responsibility to divide the orders for your customers, deliver them, and collect the payments.  The cycle then starts over and it will be time to start placing your next order.

The Website – you will conduct almost all of your Avon business via the Internet.  The web address is www.youravon.com.  You can place your order, look at product resource guides, manage your customers, and do a number of other things on this website.  Here are the instructions for logging on the first time.

  1. Go to www.youravon.com
  2. Look on the right hand side of the screen and click the “Register Now” button
  3. Your district number is ________
  4. Enter your account number.  You will find it on the top of your contract. __________
  5. Your temporary password is the last four digits of your social security number.  Enter it and then set up a new password.
  6. You should be ready to go!

Personal Customer Website – Every Avon Representative can have a personal website, known as an “e-store”.  This is a place where you can send your customers to shop online.  When they check out, they can either choose “Representative Delivery” and have you deliver their order to them, or they can choose “Direct Delivery” and have Avon ship directly to them.  If their order is at least $30, Avon will ship it for free!  You will earn 20% – 40% commission on your online direct delivery orders depending on the number of e-customers you service each campaign.  Your e-rep site will have an address similar to this – http://www.youravon.com/pweatherly.  That is the website you will promote to your customers.

Website Training – I recommend watching the “Getting Started on youravon.com” (20 minutes) and “Online Orders” (25 minutes).  They are basic introductions with lots of information.  You can find them under the “Training” tab.

What can I order? – you can order from the current campaign catalog, plus the past two.  For example, if you are starting in C-10, you can still order from the C-8 and C-9 books.

Placing an order on-line – You can start an order online at any time during your campaign and then come back to it at a later time.

  • Just an FYI about prices.  The prices listed are not always the lowest price from the past 3 campaigns.  You can do a “product search” and see all of the prices from the 3 campaigns. However, don’t automatically click the lowest price shown and assume that you will be able to buy it for that price. Sometimes the prices listed are for if you buy certain quantities or certain things. For example…it might have a lipstick that is $8.50 in C-10, $1.99 in C-9, and $3.99 in C-8. The $8.50 is probably the regular price and it wasn’t on sale during that campaign. The $1.99 might be buy one get one for $1.99 (meaning that you would have to order two of them or else you would be charged $8.50 when it actually billed). The $3.99 is actually the best price in this case, although it doesn’t seem like it when you just see the prices listed there.
  • One Simple Fee – you will be charged a fee for each order that you place.  An on time order will be charged $5.95 – $10.95 depending on the size of your order.
  • You can submit ONE order per campaign on your order due date.  If you submit an additional order, you will be charged the One Simple Fee plus $4 for each Ship Separate order or additional order that you submit.

Your earnings

  • For your first four campaigns, you will earn 40% commission as long as your order is at least $50. Some items, those marked with an asterisk in the catalog, are fixed commission items and you will earn only 20%.  Most of the shoes, purses, watches, etc. fall into this 20% bracket.  If you miss placing an order during your first four consecutive campaigns, you will miss the opportunity to earn 40% on that order.
  • After your first four campaigns, your commission will be based on the size of your order.  See the chart inside of your instruction folder for details.

Collecting Payments from customers – How your customers pay for their orders is up to you.  You may want to take a deposit up front, especially if you don’t know the customer very well or if you are afraid that they might not pay you when their order arrives.  The best practice is to collect payments up front so that you are never “chasing your money”.  I accept cash, checks, and credit cards.  There are free credit card forms available for you to use when a customer wants to pay by credit card.  To accept a customer credit card, use the form and follow these instructions.

  • Fill out the form with all information
  • Call the 800 number listed on the inside cover of the form (1-800-782-7585)
  • Submit the information over the telephone to Avon
  • Write down the approval code onto the form
  • Tear off the front white copy and mail it to Avon.  You will not get a credit on your account until Avon receives this copy and has time to process it.  It usually takes about a week.
  • NOTE – this is not how you would pay Avon from your credit or debit card!

Paying Avon

  • Depending on your credit limit, you may or may not need to pay a deposit when you place your order to Avon.  Please collect payments up front from your customers so that you will have the money needed to pay Avon when you place your order.
  • After you are an established Avon representative, Avon may ship your orders to you on credit, as long as your balance is $0 when you submit your orders.  If you have any balance at all (even $0.02), then your order will be put on hold until your balance is paid in full.  Make sure that your balance is $0 when submitting your next order to avoid any delays in shipment.
  • You have four options when paying your Avon invoices
  1. Sign up for QuikPay.  This is an on-line payment program that is connected directly to your checking or savings account.  It is a draft system where you enter your information and Avon drafts your account when you are ready to pay for your orders. (Note – it does not automatically pay your bill for you…you still have to physically go in and tell it to draft your account for the payment).
  2. You can pay by personal credit or debit card online.  It will also accept pre-paid Visa cards that you can buy at Walgreens and other similar places.
  3. Mail in a check or money order.  This works fine, but you have to depend on the mail system.  If you are going to pay by check or money order, I would suggest sending in the payment as soon as you receive your order.  This will give Avon about a week to get it processed before your next order is due.  The down side to this is that you will have to send in your payment before you have had time to deliver your orders and collect money from your customers.  If possible, do not use this method of payment. It is SLOW and may cause a delay in the shipment of your orders.
  4. You can pay by personal credit or debit card over the phone.  This is the method that I use and I think that it works great.  You can pay your balance right before your next order is due, plus you have time to collect your money before your credit card bill arrives.  Here are the instructions for this…

1. Call 1-513-551-2866 (Fast Talk number)

2. Enter your account #

3. It will say, “Is this (your name)?” Say “yes”. It will take you to the main                     menu

4. Say “Make a Payment”

5. Follow the instructions for making a payment to your personal credit or                          debit card.

Catalogs

  • You will order catalogs every campaign.  They come out two campaigns ahead (for example, in campaign 10 you will order campaign 12 books).  The more that you order, the cheaper that they are.  It is important to have lots of catalogs on hand because the more that you give out, the more potential customers that you will reach.  I encourage you not to over order, but not to under order either.  Try ordering a lot in the beginning while you are trying to build your customer base and give them out to everyone that you meet.  You never know who might be looking for a new Avon store!
  • Mark Magalogs, Outlet Catalogs, Men’s Brochures, Tiny Tillia – it is up to you if you want to invest in these catalogs.  If you order Mark products, they will send you 5 Magalogs for free. You will get one Outlet for free each campaign.  Usually, they will send you some Men’s brochures for free too.  To order any of this type of catalog, click on “shop catalogs” at the left of your on-line order form.  Then choose what you would like to order.
  • A great way to mail brochures to customers is to use an affordable service called Campaign Mailer.  The prices include the brochure and postage.  Here is a website for more information: http://www.campaignmailer.net.
  • Keep in mind that every brochure is a potential customer.  Never throw a brochure away!  The more you give out, the more customers you can serve!

Business Tools – For your first few orders, you will need to buy some supplies.  I would recommend the following items (to find them on-line, go to your order form and click “Shop Sales Tools” from the menu on the left. Click on the “Business tools” tab and you should be able to find all of the following items.

  • Order books (get 1 or 2.  These are the carbon order books) – free
  • Credit Card forms (5-10.  These are to use when your customers want to pay by credit card) – free
  • 10 lb. Delivery bags – LARGE POPCORN BAGS.
  • Plastic Brochure Cover – I have four of these that I use for MY catalogs.  It helps to have a book that I can write in, put tabs on the pages, etc. and it is protected by the plastic cover.  I reuse the same covers over and over.
  • Samples – it is good to have fragrance samples and Anew samples on hand, but only if you want to.  Customers will usually ask for specific things and you can just buy them as needed.  I put a sample into every customer delivery bag.  People like free stuff.  This is important! :)

Commonly Used #’s for Business Tools

1.  Clear Literature Bags – 058-433  50bags/0.80cents

This is the Avon bag with the hole cut out for a door knob for when you walk your books It can also be used if you toss books on driveways. Just place your brochure in sideways and tuck the unused portion of the bag into the middle of the book – your book now looks laminated and will slide up a driveway when tossed out a car window. The plastic also keeps the book dry around sprinklers.  To find these bags look under sales tools and then Business tools.

2.  Order Book – 347-802 (English) or 347-817 (Spanish)   FREE – No Limit – Order what you need!

This is the book that comes with the carbon paper in the back that can be used when you take orders from customers. These can be found under sales tools, then Business tools Supplies. Note – You can also purchase a Hard pink cover that the order books fits into if you wish to look more professional – 129-842  

3.  Delivery Bags  (This list needs to be updated, but Avon is still making changes)

Small Popcorn

Our smallest bag, for jewelry or small lightweight items (almost useless) 951-136  50 bags / 0.95 cents

Large Popcorn

Our most used size – 10 lb. paper bag 951-140  50 bags / $1.25

Paper Shopping Bag – XL

Large tote bag with handles – great for Christmas, shoes, big orders! 951-121  10 bags /$2.95

Paper Shopping Bag – Lg.

Large tote bag with handles – great for Christmas, shoes, big orders! 951-102  10 bags / $2.55

Paper Shopping Bag – Md.

Holds a little more than the large popcorn bag, but has handles and looks like a gift bag. 951-098  10 bags / $2.25

4. LEADERSHIP TOOLS

Appointment Kit This is the kit you use to sign-up new Reps $10 ea English 676-984 Spanish 676-999
Brochures + 3 These are for building your future kits –

These brochures are

3 campaigns ahead

English 147-241 Spanish 132-720

5. SHOP CATALOGS – (Mark Magalog – Outlets!)

This link is located UNDER the Shop Sales Tools link. This is where you can find and purchase all of the “additional” brochures like Mark Magalogs, Outlet, Beauty on a Budget, etc.

Taxes – Keep a record of all of your expenses because they are tax deductible.  This includes what you pay for catalogs, demos, samples, processing fees, etc.  It also includes expenses such as mileage for deliveries and handing out books, a percentage of your internet fees, cell phone, computer ink, computer paper, postage, etc.  Anything that you use for your business, make sure that you keep a record of it for tax purposes.  I encourage you to keep up with your income throughout the year so that it doesn’t become overwhelming during tax time every year.

What’s New Catalog – you will get a What’s New catalog every campaign.  They feature new items that Avon will be introducing in future campaigns, as well as some of the more popular products that are going to be on sale.  The products in the What’s New catalog are discounted 40% (25% on fixed earnings items).  However, as a non-President’s Club member, you can only order ONE of each item at this price.  You can order one per campaign as long as the catalog is valid (and you can backorder from it).

President’s Club THIS IS IMPORTANT!!!  YOU WANT TO MAKE PC!!! After you sell $10,100 in Avon products within the year selling cycle (C-8 through C-7 of the following year), you will become a member of Avon’s President’s Club.  As a member, you will receive guaranteed commission of 40% (and 25% on fixed earnings items) no matter what the size of your orders, plus you will be able to order 3 demos from the What’s New Catalog instead of only one.  You will get special gifts throughout the year plus a toll-free number to call when you need assistance.  There are other benefits to becoming a member of the President’s Club, so make it your goal to achieve this during your first year!

Leadership Opportunity – Who do you know that could use additional income?  The fastest way to maximize your earnings with your new Avon business is by sharing it with everyone you know.  When you recruit others to start an Avon business, you will be paid cash bonuses for helping them get started and residual income from them as they sell to their customers.  For example, you can earn $725 for bringing as few as five people to Avon and meeting certain sales goals!  Ask your upline for more details about how this works!

Don’t Give Up! – You are a brand new business owner.  You will have some learning to do and you will have some obstacles to overcome.  I’m an Avon success story.  I believe in the products, the people, and the opportunity.  I’m a stay-at-home mom because of Avon and I know that ANYONE can be successful in this business.  Do not make it harder than it needs to be.  Put brochures in people’s hands and ask them, “What can I get you from here?”  Follow up with people and build relationships with them.  Step out of your comfort zone a little and be willing to go the extra mile to provide excellent customer service.  Everyone you know and everyone that you meet uses products that they could buy from Avon (soap, shampoo, makeup, clothes, jewelry, skin care, etc.).  Decide what you want to accomplish with this business and DO IT!  I believe in YOU!

HELP – Above all else, ASK for help when you need it!  I’m here to help you build your business so that it is a life-long career for you to enjoy!  We are a team and I want you to be successful.  Please feel free to email me, text me, or phone me when needed and I will do what I can to help you any way possible! Here is a list of numbers to use as well.

Click on “My Account” > “Maintain Profile” > “Support Information” to find out how to contact your District Sales Manager and Upline.

Atlanta Branch Customer Service 1/513-551-2866

Atlanta Customer Service–Spanish 1/513-551-4000

www.youravon.com — Click on HELP or E-Mail Us

Leadership Desk 1/800-443-2831

Internet Issues 1/888-514-2866

Quick Pay Issues 1/877-784-5729

Fund Raisers 1/800-318-1399

Product Information 1/800-445-2866

Customer Credit Card Authorization & Approval 1/800-248-3972

Fax Orders (use form 134-393) 1/800-248-3972

E-Rep Tech Support 1/888-514-2866

Beauty Advisor (M-F, 8-4) 1/888-340-2866

Mark Representatives Help line 1/513-551-2900

UPS Tracking: 1/800-pickups

UPS (need tracking #) 1/800-742-5877 or www.ups.com

Good luck with your new Avon Adventure!  God Bless! :)

~Paula

Paula Weatherly

HOME – 281-324-6150

CELL – 713-515-2299

EMAIL – paula@shopwithpaula.net

TEAM WEBSITE – http://www.agavonteam.wordpress.com

 

Brochures are a Great Investment in your Business!

 

BUY 50 BROCHURES:

                                    50 brochures                                            $15.00

Demo Products                                          15.00

Samples                                                  __5.00

                                                                           $35.00  investment

18 customers  (1/3 of 50)

x$20.00 average customer order

$360 at 35% earnings = $126 in earnings

$126.00   in earnings

_-35.00   investment

$91.00      in       actual earnings !

$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$

 

BUY 100 BROCHURES:

                                    100 brochures                                           $22.00

Demo Products                                          15.00

Samples                                                   __5.00

                                                                            $42.00  investment

35 customers (1/3 of 100)

x$20.00 average customer order

$700.00 at 40% earnings = $280.00 in earnings

$280.00   in earnings

_-42.00   investment

$238.00       in      actual earnings !

$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$

Which   would   YOU   rather   earn?

$91.00   or   $238.00 ?

By spending an extra $7.00 your additional EARNINGS

are $147.00.  The choice is up to you!

Example of an intro letter…

Welcome to Avon!

CAMPAIGN 19 SPECIAL – Place a $25 order and get a FREE gift!  Orders must be received by Thursday, September 15th at noon!

Hi!  My name is Paula Weatherly and I am a brand new Avon Sales Representative!  I am so excited about joining the Avon Family and I am really looking forward to meeting new people and serving my customers.

Please help me launch my business successfully! Here are a few things that you can do to help me get off to a great start!

  • DON’T throw this booklet away!!!!  After you look through it, please pass it along to someone else who you think might be interested!
  • READ the booklet cover to cover…Avon is constantly adding new products.  They have lots of beauty supplies and everything has a 100% satisfaction guarantee!  There are also products that you wouldn’t think Avon would carry…clothes, gifts, collectibles, etc.
  • ORDER something from me!  I need all the customers I can get! If you would like to place an order, you can call me or email me.  My phone number is 281-852-8605 and my email address is a97ag@earthlink.net
  • Shop my website, www.youravon.com/pweatherly, and share it with your friends and family!
  • Are you interested in being an Avon Representative?  I would love to share my story with you and help you or someone you know get started with Avon!
  • If you know of someone else who may like to receive a catalog, please let me know and I will get one to them as soon as possible.

Here are my promises to you, my new valued customer.

  • I PROMISE to provide the very best customer service possible.
  • I PROMISE to run fun promotions and offer buying incentives once I get a little more established.  I already have some great ideas…so be watching for more to come!
  • I PROMISE to keep you up to date on the best prices for your favorite products.  Let me know what you use the most and I will watch for the best possible prices for you.

Here are the FAQS (or some answers to frequently asked questions).

  • How often do I place an order? – Every two weeks.  I will need all orders by 7 PM on Thursday.  My first deadline is Thursday, September 15th
  • When will I get my products? – I will begin delivering orders on the following Thursday, the week after the order deadline.
  • What if I have sensitive skin? – All Avon products are hypo-allergenic!
  • Do you accept credit cards? – Yes…Visa, MasterCard, American Express, and Discover
  • How can I become an Avon Rep? – Call me and let’s talk!  It is easy and fun!

Thanks for your business!  I look forward to hearing from you soon!  J

Sincerely,

Paula Weatherly

 

To buy or sell Avon, call Paula at 281-324-6150 or email a97ag@earthlink.net

 

CAMPAIGN 19 SPECIAL – Place a $25 order and get a FREE gift!  Orders must be received by Thursday, September 15th at noon!

Places to leave brochures -

  1. Doctors office
  2. Dentists office
  3. Mechanics’ waiting room
  4. Laundromat
  5. College campus
  6. Beauty salon
  7. Barber shop
  8. Tax Preparation offices & kiosks
  9. Orthodontist office
  10. Insurance office
  11. Dry Cleaner
  12. Ice Cream parlor
  13. Bagel shop
  14. Donut shop
  15. Deli
  16. ATM
  17. Veterinarian
  18. Nail salon
  19. Day Care Center
  20. Retirement Homes
  21. Model Home Sales Center
  22. Real Estate office
  23. Convenience store
  24. Grocery store
  25. Toll Booth collectors
  26. Video rental store
  27. Fitting Room
  28. Fast Food drive-thru
  29. Bank Tellers
  30. Shoe store
  31. Resale Shop
  32. Child Activity Center
  33. Temporary agencies
  34. Unemployment offices
  35. Florist
  36. Pet Store
  37. Dance Studio
  38. Mortgage and Title Companies
  39. Apartment Rental Office
  40. Office Supply Store
  41. School Administration Office
  42. Fabric Store
  43. Bakery
  44. Print Shop
  45. Tanning Salon
  46. Car Dealerships
  47. Health Store
  48. Sales Clerks
  49. Senior Activity Center
  50. YMCA
  51. Emergency/Urgent Care Clinics
  52. Pet Emergency Clinic
  53. Garage Sales
  54. Credit Union
  55. Bus Stop
  56. Pharmacy
  57. Movie theatre lobbies
  58. Jewelry store
  59. Fitness/Gym
  60. Gas Station
  61. Bowling Alley
  62. Family Fun Center
  63. School Pick-up Lines (Moms)
  64. Coffee Cafe
  65. CPA & Law Offices

These sites offer some great ideas for ways to promote and market your Avon business

BUMPERBANNER.COM/AVON – You buy a “bumper banner” container for $4.75 and it Velcro’s to your bumper. Then you print out from their website, assorted Avon bumper stickers to put inside the plastic bumper container. You can PERSONALIZE these banners before you print them, with your name and number or web address. You can slide them out and replace with different banners as often as you wish, unlike regular bumper stickers.

WEBDECAL.COM – Order custom made decals for your vehicle windows, with your name, phone, etc.

FLAMINGTOAST.COM/AVON – More window decals. Super cute hot pink lips!

CARDPOCKETS.COM – Business card holder for your car window, great for recruiting.

ACCESSTOACCESSORIES.COM – Great prices on PHOTO TOTE BAGS! Lipstick pins, scarves, cello bags, and lots more! Photo Tote Bags to put your Avon brochures and cut outs on the side and use as a purse while shopping. What a great way to get people to come to you while you are out shopping!

NASHVILLEWRAPS.COM – This is your one stop source for wholesale gift basket supplies, from shrink wrap and shrink guns to paper grass and lots more. What a great way to sell your Avon products for holidays!

GETORGANIZEDCO.COM – They also carry the Photo Tote Bags, plus several other products to carry demos in.

GLITZETAL.COM – Avon Pins to wear, plus Honor Society and Presidents Club Pins.

LITTLETHINGSINC.COM – More cute pins to wear that will promote your business every time you wear them!

THEBOOSTER.COM – Stickers to put on your brochures, postcards, etc.

VISTAPRINT.COM – FREE business cards ($4.99 shipping on the free cards) Address labels, postcards, etc.

WINNERIN YOU.COM – This is Lisa Wilbur’s website, she is a Senior Executive Unit Leader featured on the Avon Rich and Famous Vide. Check out her photo gallery for some great ideas to promote your business!

EXPRESSYOURSELFONLINE.COM – Great show bags to carry as a purse!

AVON Hot Points

Sell A Little More . .

Earn a Lot More . .

Pay Much Less! !

Definition:  Hot Point – the $ break point between one earning level and the next higher earning level.

One more item ordered can push you into the next earning level, and reduce the amount you owe Avon!  Give yourself a raise the easy way by paying attention to the Hot Points!

(Earn and Owe amounts below are approximate depending on sales of fixed earnings items.)

$265 is a HOT POINT

Sales                       Earnings Level                     You Earn               You Owe

$265                            30%                                        $79.50                   $185.50

$285                            35%                                       $99.75                   $185.25

 

$395 is a HOT POINT

Sales                       Earnings Level                      You Earn              You Owe

$395                            35%                                    $138.50                 $256.75

$425                            40%                                   $170.00                 $255.00

$825 is a HOT POINT

 

Sales                       Earnings Level                   You Earn You Owe

$825                            40%                                      $330                      $495

$900                            45%                                     $405.00                $495.00

$1415 is a HOT POINT

 

Sales                       Earnings Level                   You Earn You Owe

$1415                         45%                                      $636.75                $778.25

$1,550                        50%                                     $775                      $775

49 Responses to New Representative Instructions

  1. Elizabeth says:

    Hi there! Can you please tell me the address to use when sending the white slip and credit card authorization number to Avon? I called and asked, but their customer service dept. said that they did not know – thanks!

    • It depends on your local branch. I know the one for Atlanta –

      Avon Products – Atlanta
      PO Box 105541
      Atlanta, GA 30348-5541

      I tear off the payment portion from my invoice and include it with credit card forms.

      HOWEVER, Avon has recently made changes to how they want us to process credit cards! Ask your District Sales Manager for your District’s CC Number and follow these instructions:

      First call 1-800-782-7585 and get your approval code.

      Now call _________ (your District’s automated credit card record line) and the credit will post to your account in one business day. You don’t mail anything in or fax anything, you just leave a voice mail on that line and you’re done. It will take up to 3 credit cards per day. IF YOU ARE PROCESSING MORE THAN 3 CREDIT CARDS PER DAY, YOU WILL NEED TO MAIL THEM IN.

      NOTE: Be sure to mark paid on your white copy and keep it with your records.
      (DO NOT mail in the white copy if you have phoned it in.)

      Once you call the ____ District’s CC Number give the following information…
      * Avon account number
      * Customer’s name and billing zip code
      * Customer’s credit card number and expiration date
      * Amount to be charged
      * Approval number

      Hope this helps! :D

  2. How do use my hundred dollar credit limit

    • Howdy Tania!

      Avon gives most representatives “Instant Credit”. This means that they will ship you, based on the cost of your order, up to your credit limit without you having to pay them up front. In your case, if you have a $100 credit limit, you can order up to $100 worth of product and Avon will send them to you without payment. However, your payment for this order is due, in FULL, by the date your next order is due.

      If you have a $100 credit limit, and place a $500 Avon order (customer cost), you’d owe Avon approximately $300. In this case, you would need to pay a $200 deposit before Avon would ship you the order. Once you receive the order, you have until your next order is due to pay the remaining balance.

      Instant Credit with Avon is NOT like a revolving Credit Card. No matter how much you use of it, you are expected to pay it down to a $0 balance by the time your next order is due (two weeks later).

      Money Management is the #1 most important aspect of running an Avon business. You will be wise to collect payments from your customers up front, keep your Avon money separate from your personal accounts, and always remember to pay Avon before you take ANY of the money you collect from your customers and use for yourself.

      I hope that this helps!

      Good luck to you! :)

  3. charlotte says:

    Wow! What a wealth of info. I am on my first campaign an although I am not a member of your team I certainly was happy to find your site. I learned so much and had a lot of questions answered. I just had to compliment you and your site and say thanks!

  4. max says:

    I have a question i am a new avon rep did not get instant credit is that something i will get in the future as long as my account is in good standing. I emailed my district manager but she does not respond

    • Howdy Max!

      You asked a great question with no magic answer. It really depends on WHY you didn’t get instant credit. There was a glitch in December and NO representatives appointed during about a 10 day period were given instant credit. If you happen to be one of those reps, then it is just a matter of getting the issue resolved.

      If you didn’t get credit because you have sold before and went to collections before you paid off your balance in full, you will never be eligible for instant credit.

      If you didn’t get it because Lexus Nexus could not verify your identity, then you can ask your account to be reviewed after 13 campaigns. There is a possibility that they will give you instant credit at that point.

      Right now, don’t worry about it! It is actually not a bad thing!!! You won’t have to chase your payments because your customers will need to pay you up front for their orders. Every other direct selling company requires payments up front, so just run your business like they do. Collect up front, pay up front, get PAID up front. Not a bad thing at all!

      Good luck to you! Happy New Year!

      ~Paula

  5. Hi,my name is Stephanie and I’m with Avon. I just sign up to be a Representative and I am having the hardest time getting customers to buy anything. So what should I do to get customers. I been posting my web address on peoples profile. Give me some advice of getting customers.

  6. Stephanie Wallace Avon Rep. Please tell your Friends an family members coworkers! Spread the word! Great product & Great Price on makeup,jewerly,shoes,clothes ects. So this is your inivitation to my Avon store. When enter the website there is a link on the catalogs to go browes through Avon products. You create you free account to purchase anything.

  7. Lisa wingard says:

    I’m wondering why my name doesn’t come up in the find a rep in my area. how many campaigns do you have to sell for that to be activated?

    • I’m honestly not sure. I think that the rules have changed and it is now six campaigns, but I could be wrong. You also need to check under your Profile (at the top of the page on youravon.com) and make sure that you are enrolled in CUSTOMER CONNECT. Even if you aren’t eligible, you need to enroll so that customers can find you.

      Hope this helps! :)

  8. Wow that was odd. I just wrote an really long comment but
    after I clicked submit my comment didn’t show up. Grrrr… well I’m not
    writing all that over again. Anyway, just wanted to
    say wonderful blog!

  9. Bertha Fletcher says:

    Hey I just signed up, and I need help with ordering, I saw we pay a fee for placing a order so can we add every bodys on one big order? for locals, so I can just deliver in person, or am I suppose to do it separate? I’m sorry im just new and confused…

    • Howdy Bertha!

      You can enter each of their orders under their own names, but you only submit one TIME to Avon per campaign. You select all of the small orders and submit them together.

      You should collect a processing fee from each customer. If you charge a 0.75 processing fee and sell to 10 customers, you would collect $7.50 which should cover your One Simple Fee that you pay to Avon. If you sell to 20 customers and collect $15, that is enough to pay your fee and buy 10 brochures.

      I hope this helps! Congratulations on starting your new Avon business! Best of luck to you!

      ~Paula

  10. Great wealth of information. Thank you

  11. Debra Kamrad says:

    Hi, do most Avon Representatives charge the processing fee on their customers orders?

    • Yes! Absolutely! It helps to cover the cost of doing business. I personally charge $1.25 processing fee and I know some who charge up to $2.50. The standard fee is $0.75 and has been for YEARS (I charged this for over six years before I finally increased it). Customers can always shop from your website for direct delivery and not pay a fee (free shipping on $30 orders).

      This fee will help cover your shipping fee, the cost of your bags, the brochure, and your samples. I love buying from other direct sellers (Pampered Chef, Scentsy, Thirty-One, etc.) and I pay MUCH higher processing fees to those companies!

      Hope this helps! :)

  12. Tiffiny says:

    Hi. I am a new rep. and am not on your team. I wish I were though! You have great information. I am in another state and I have contacted my district manager twice and have never gotten a response. So from what I gather reading your post about sales tools, we can take credit card orders with out purchasing an imprinter is that right? Also, I am trying to link my website to a business FB page. I started the FB page, but don’t know how to put Avon info on it. Do you have any suggestions? What is an upline? Is that my District Manager? If someone wants to sign up for Avon through me do I have to do it through her? I wonder, because she isn’t responding to me. I have bookmarked your site. Any help you can give would be much appreciated.

    • Howdy Tiffiny!

      Congratulations on your new business! Welcome to Avon!

      I’m sorry about your manager. Keep reaching out to her/him. Managers are just like employees for any company – some are amazing and some are terrible. Most are pretty good and the ones who aren’t eventually get weeded out. When I started, my manager partnered me with another local rep to help me because he couldn’t keep up with my questions! LOL! There are lots of groups on Facebook that you can join where people share all sorts of ideas. Avon Cafe is one of the bigger ones. Search for it! :)

      To answer your questions, yes you can take credit cards without the imprinter. The imprinter is a security measure in case someone gives you a stolen card. If you are worried about the customer’s card, use a pencil and paper and make an impression of it by coloring over the card with the pencil turned sideways.

      I’m not sure how to answer your Facebook question. I have a business page and in the settings, I listed my website and information. If you want to link your FB page to your personal Avon website, it is now pretty easy to do through Web Office.

      An upline is the person who signed you up. I signed up with the District Manager, so I don’t have an upline. The managers are paid Avon employees. I have a team of people under me, so that makes me the upline to my team. My team is my downline. You will often hear downline referred to as “success line” and things like that too. I just call them my team. :) When you start inviting people to join Avon and help them sign up under you, you will be their upline and they will be your downline.

      You will have to have your upline or your manager help you sign up your first recruit. This is for training purposes. Avon wants you to know how to correctly conduct a face to face appointment. Once you have signed up your first person, you will have access to online appointing. That is the website where people can go online and join Avon by filling out a form and paying their $10 sign up fee. Avon will mail their appointment kit directly to them. The site is http://www.StartAvon.com and you would give them your reference code. My code is pweatherly. Your code will be the unique part of your personal website URL. For example, my website is http://www.youravon.com/pweatherly, so my code is pweatherly. Make sense?

      I hope that this helps! Feel free to ask more questions. You never know who might be reading and will be glad that you asked! :)

      Good luck to you! I wish you the best!

      ~Paula

  13. Tiffiny says:

    Thank you so much for all the info. I really wish now that I signed up through a rep instead of online. It would be so nice to feel like part of a team. I am going to check out Avon Café right now. I have made your site one of my favorites. It is a wonderful site and your reps are very fortunate to have you as a leader. I wish you and your team much success.

  14. Stacey says:

    If a customer didn’t get their order from an online order, how can I help as a Rep?

    • The Customer Care number for online direct delivery orders is 1-800-500-2866 (AVON). If you want to call on her behalf, pretend you are the customer until you get to a live person. Have her order confirmation ready to present (you can find it in your web office). The people at this number are EXTREMELY helpful and are my favorite people to deal with on the phone in all of Avon-Land! Good luck! :)

  15. Hello, I am a new Avon Rep. I need help, I have found a lot of answers on this page, but can you tell me how I know if someone paid by credit card when they ordered online? Or even if they chose direct delivery or rep delivery? Thank you so much for posting this page, you have no idea how helpful it is.

    • Howdy Laurel!

      Congratulations on your new Avon business! I’m glad that my site helped you!

      When a customer goes online to order from your website, they have two options at checkout.

      1. They can choose DIRECT DELIVERY. The order will ship directly to them, they will pay online, and you will not be notified of the transaction. Within a few minutes of their order, you can see their order on youravon.com under WEB OFFICE. On the right hand side it will say “You have ___ new direct delivery orders.” The commission from this order will show up as a credit to your account within 3-5 business days.

      2. They can choose REPRESENTATIVE DELIVERY. If they choose this option, they can NOT pay online. You will get an email from Avon telling you that you have a new order in your cart. When you submit your regular order for that campaign, you submit their order at the same time. You will deliver it and collect payment.

      Good luck to you! You have chosen a fantastic business to join and I hope you achieve great success! :)

      ~Paula

  16. Layla says:

    This is a great post–very informative. I’m a rep in CT and I’m sure I’ll be referring to this many times. Thanks so much for taking the time to put this together!

  17. Roseann says:

    Hi Paula,

    Thank you for ALL this wonderful information! I have been an Avon Rep for a little over a year (moving slowly) but now I’m trying to move faster. You have answered many of my questions! Thanks again for all your help — you’re an angel :)

    Just Me

  18. Elisa Carry says:

    I have been an Avon Rep for 6 campaigns, working on my 7th. I ran across this site trying to figure out how to use my new order form cover and pen. Although I didn’t find the answer to that question, I was pleasantly surprised with the content of your new representative page. I wish I would have had this information sooner!
    Kudos to you and your sales team!

  19. JasLyn Nash says:

    I am a little confused on the hot point. Can you please go into further details? I would greatly appreciate it.

    • Howdy JasLyn!

      Our commission is based on the size of our orders. Sometimes it benefits us to add a little more to our order to get to the next commission level because the 5%-10% additional commission will pay for the additional things we buy to get to that next level. I hope that this makes sense!

      Thanks!
      Paula :)

  20. Kamille Richards says:

    I am a brand new AVON Representative and I am excited for this opportunity. You have provide so much information and I am grateful for all of the advice that you have given. Thank you for your wisdom.

    Happy Selling!

  21. Great site I am still waiting 4 my appt. Kit , u answered so many questions, yr team is lucky to have u. Ty again.

  22. Kristina says:

    I just signed up this week as a new rep. I just ran across this page while googling info about customers wanting to order from a past campaign and you had the answer right here :)
    I have learned so much. I’m adding this site to my fave folder for future reference. Great site and info, Thanks for sharing!

  23. I am brand new and just got campaign 8 and 9 books along with your guides to planning the next couple campaigns, We are just about to finish up campaign 8 and start campaign 9. Is there a way to search for demos online and/or order demos for campaign 9 or is it too late? You have helped answer so many of my questions. Thank you!!!

    • Howdy Brandie!

      Congrats on your new business! You can order Demos in the two campaigns prior to your order number and in the current campaign. So Demos from the What’s New 9 can be purchased in C7, 8, and 9 (you will need to change the drop down box to a C8 and backorder them if you want them in the same campaign).

      Here is a link to view the What’s New books online. http://www.youravon.com/static/catalog/2014/08/en/whatsnew/index.html

      This link will work for any campaign (as long as it is available online). You will just need to change the 08 to whatever campaign you want to view. I hope that makes sense!

      Here’s to your success! :)

      ~Paula

  24. Holly says:

    Do new reps still get the 40% guaranteed earnings for the first 4 campaigns? I thought I saw somewhere that it was being discontinued as of C8 this year. If that is the case, what if you signed up before C8? For example, I signed up DURING C7, but my first order is for C8…

    • Howdy Holly!

      The 40% is gone as of C8. If you were appointed to start in C7 but skipped the C7 order, you will still get 40% on 8, 9, and 10. But if you were actually slated to start in C8, then you don’t get the guaranteed earnings.

      Sooooo….the goal is to always strive to sell $500+ per campaign if you want to see a nice profit from your business! A $440 order will get you 40%, but aim for $500! $500 per campaign will allow you to easily achieve President’s Club in your first full cycle…and then you will get 40% guaranteed on all of your orders for the remainder of that cycle and all of the next!

      Congrats on your business and good luck to you!

      ~Paula

  25. Ashley says:

    I just started and am looking forward to getting my kit.I signed online.Do you do in homes parties?My twins start preschool in the fall,so I think this will be good to do while the kids are in school.

    • Howdy Ashley!

      I have had parties in the past and Open Houses around the holidays. However, it isn’t something that I schedule on a regular basis. I do believe that the “party plan” that many home based businesses follow is an EXCELLENT way to build your business!

      I have enjoyed reading the Build It Big books and they have great ideas about how to consistently schedule parties to grow your business. I would recommend reading these books (I know that you can buy them for less than $5 with shipping on Amazon) as you start to build your customer base.

      Good luck to you! :)

  26. Hannah says:

    Im placing my first order..The book says one price while online says another..which one do I go with?

    • Great question! The price in the book is the one to go with…make sure you read the special and meet the requirements to get the correct price. For example, if something is 3 for $8.99, you will need to buy three of them to get the deal. Otherwise you will pay full price for those products not ordered in sets of 3s. Also, if something is buy one get one for $1.99, you will see $1.99 showing as the price on the computer. However, you will be charged full price for the first one and $1.99 for the second. If you only order one, you will pay full price for it.

      When you are to the point of submitting your order, you will come to a screen that tells you that your estimated order total was $XXX.XX amount and then it will say that your new estimated total is $YYY.YY. You can click on “View Subtotal” to see the changes to prices. I always really study this screen to make sure that I haven’t made any mistakes while ordering! Sometimes I might have put a product in from the wrong campaign or something and this is where I catch the error and go back and fix it.

      Good luck to you! :)

  27. Jenn says:

    How do people sign under me?

  28. Yolanda says:

    I am SO THANKFUL for coming across your site. Rejoining the stay at home mom community, I have decided to also make the decision to rejoin Avon as well, a business that I have always loved. Coming across your website prior to making this decision really motivated me and helped me to make this final decision. And without an upline to turn to, I also decided to join under you, thanks so much for listing your reference code so I could use it during my sign up :). I look forward to another successful business with Avon and this time for the long term!

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s